Frequently Asked Questions
About Toyota RentαCar
Toyota RentαCar is a rental service that allows customers to book cars for short-term use (1day to 30 days) and long-term use (more than 30 days), with the option to use digital or non-digital key.
Our main booking office is located at 28th Floor, GT Tower International., Ayala Avenue corner H.V Dela Costa Street, Salcedo Village, Makati City.
Booking office is open from 7:00AM to 5:00PM, Monday - Saturday.
As of this time, Toyota RentαCar only offers self-drive service. Chauffeur services will be made available in the future.
The minimum age to be able to rent a car is 20 years old.
Booking and Reservation
Clients can make a booking through website, phone call or walk-in. Once confirmed you will receive a reservation code through email.
Clients must present reservation code, driver's license and 1 valid government-issued ID.
You can contact our helpdesk no. at +63(0)91-5592-5202. We are ready to assist you 24/7.
You can extend your booking by calling our helpdesk hotline. Please take note that extension is subject to vehicle availability.
You may cancel your booking by contacting the helpdesk hotline within 24hrs.
*If you fail to cancel within 24 hrs, cancellation fee is 50% of the amount of your reservation period.
Yes, a penalty will apply per hour which is equivalent of 10% of your vehicle daily rental rate.
*A fraction of an hour is considered one (1) hour rental already.
In the event the reserved car is not yet returned by the previous user, TMSPH will provide an alternative vehicle for the customer in queue.
Yes, it is possible. However, TMSPH will require submission of personal information of the person/s driving and a copy of a valid driver's license.
A valid driver's license is required for you to rent a vehicle. Please make sure that your driver's license effectivity is until the duration of your rental period.
You are allowed to book our vehicles depending on the validity of your International Driving Permit (IDP). If there's no IDP, customer must have a valid foreign driver's license, but it's use is only valid for 90 days from date of arrival.
Payment
You can pay nline or at our booking office (via Cash, Credit/Debit card, E-wallet).
Security deposit is required for non-members only. Payment is due upon pick-up of the car rental unit. Security Deposit is equivalent to 50% of your rental rate.
Yes, toll fees are for the account of the customer. TMSPH will charge the corresponding toll fees upon return of the vehicle.
Yes, credit card payment can be refunded. However, credit card companies have a 1-month lead time for refunds. Please take note that amount of refund is subject to application of our cancellation policies.
Damage, Breakdown, Accident
Yes, a motor vehicle insurance policy and passenger insurance are provided by TMSPH.
For non-members, the cost of repair for the damage will be deducted from the security deposit. In case the amount required exceeds the security deposit, additional charges will be billed to the Customer. Penalties indicated in the terms and conditions will apply.
Customers are responsible for settling any and all fees that may be charged by LTO or authorized traffic enforcement agencies. In case of "No Contact Apprehension Policy" implementation, and TMSPH receives summons or notice from LTO, TMSPH will collect necessary fees from the concerned Customer. Terms & Conditions related to traffic / safety violations will apply.
Yes, participation fee must be paid by the client if they damage the vehicle.
In case of a breakdown, please call the helpdesk at +63(0)91-5592-5202 and ask for assistance.
In the event of an accident, the customer shall:
- Obtain the names, contact details, and copy of the driver's license of the involved party/ies. If necessary, get names and contact details of witnesses.
- Immediately take pictures of the damage, as well as the site of the accident, together with all involved parties' vehicles.
- If there is no police at the site of the accident, go to the nearest police station together with the other party/ies, report the accident, and request for a police report.
- Not to abandon the Vehicle without adequate provisions for safeguarding and securing of the same.
- Notify TMSPH immediately, upon occurrence of the accident. Contact the helpdesk hotline at +63(0)91-5592-5202.
- Submit police report, copies of drivers' licenses of involved drivers, photos, and other relevant documents to TMSPH for processing of insurance claims.
- Cooperate fully with TMSPH's investigation of the accident; and/or
- For minor damage, return the vehicle to the station where the unit was picked-up. For major or functional damage, bring the vehicle to the nearest Toyota dealer and notify TMSPH of the exact location of the unit.
Vehicle Use
Toyota RentαCar vehicles should be returned to the same station where you picked up the vehicle.
All vehicles of Toyota RentαCar are provided with full tank. Clients must return the vehicle in full tank to avoid any surcharges.
Toyota does not allow smoking in rental vehicles.
Pets are allowed in rental vehicles, but must wear diapers or put in crates. If the vehicle is found to have pet hair, smells of urine or fecal matter, the cost of car detailing will be charged to the customer.
Data Privacy
Toyota RentαCar of Toyota Mobility Solutions Philippines is implementing rules and regulations based on the Republic Act no. 10173 Data Privacy Act an act protecting individual personal information in information and communications systems in the government and the private sector, creating for this purpose a national privacy commission, and for other purposes.